Bike Ride Green – Support
Need help? We’re here for you.
📧 Contact
If you have any issues, questions, or feedback, please reach out:
- Email: support@thegreenportfolio.ca
❓ FAQ
A: No. You can use Bike Ride Green for local ride and nutrition tracking without creating an account. An optional online account can be created inside the iPhone app if you choose to search the shared food catalogue, upload selected ride summaries, view your online dashboard, use private groups, clubs, and challenges, or enable Green Sync.
A: Yes. Local ride and nutrition tracking work without an online account. Optional online features—including food catalogue search, ride-summary uploads, the online dashboard, groups, and Green Sync—require an internet connection.
A: Green Sync is an optional account feature that synchronizes selected information between compatible Green Portfolio apps. When enabled, it can synchronize meals, saved foods, manual daily calorie totals, calorie goals, weight entries, and activity-calorie information. Green Sync is off unless you enable it, and you can disable it in the app’s preferences.
A: Your complete ride route stays on your device by default. Selected online ride summaries contain activity details such as date, distance, duration, average speed, calories, elevation gain, and personal benchmark information; they do not include your full route coordinates. Uploaded summaries may be used for your online dashboard, private groups, clubs, or challenges.
A: Yes. If you create an optional online account, you can delete uploaded ride data and other online information or permanently delete your account from inside the app. Account deletion removes your online account and associated online data, including information stored through Green Sync. Information stored locally on your device is managed separately inside the app.
A: No. Bike Ride Green provides fitness, nutrition, and ride estimates for general guidance only. Calorie, elevation, distance, speed, and heart-rate values may vary depending on GPS signal, connected devices, device sensors, terrain, personal settings, and outdoor conditions. The app does not provide medical advice, diagnosis, or treatment.
🚴 Cycling Clubs
Bike Ride Green supports private groups and cycling clubs through optional online ride summaries and dashboard features.
To use the clubs portal, you must first create a Bike Ride Green account inside the iPhone app. After your account is created in the app, you can use the clubs portal to view your online dashboard and club-related ride summaries.
Learn more here: Bike Ride Green Clubs Portal
💡 Feedback
We welcome suggestions to make Bike Ride Green even better. Send us an email anytime — we’d love to hear from you.