Bike Ride Green – Support
Need help? We’re here for you.
📧 Contact
If you have any issues, questions, or feedback, please reach out:
- Email: support@thegreenportfolio.ca
❓ FAQ
A: No. You can use Bike Ride Green for local ride tracking without creating an account. An optional online account can be created inside the iPhone app if you choose to upload selected ride summaries, view your online dashboard, or use private groups, clubs, and challenges.
A: Yes. Local ride tracking works without an online account. Some optional online features, such as uploading ride summaries or viewing your online dashboard, require an internet connection.
A: Your ride data stays on your device by default. If you choose to upload selected ride summaries to your Bike Ride Green account, only the data you choose to upload is used for your online dashboard, private groups, clubs, or challenges.
A: Yes. If you create an optional online account, you can delete your online ride data or delete your account from inside the app.
A: No. Bike Ride Green provides fitness and ride estimates for general guidance only. Calorie, elevation, distance, and speed values may vary depending on GPS signal, device sensors, terrain, and outdoor conditions.
🚴 Cycling Clubs
Bike Ride Green supports private groups and cycling clubs through optional online ride summaries and dashboard features.
To use the clubs portal, you must first create a Bike Ride Green account inside the iPhone app. After your account is created in the app, you can use the clubs portal to view your online dashboard and club-related ride summaries.
Learn more here: Bike Ride Green Clubs Portal
💡 Feedback
We welcome suggestions to make Bike Ride Green even better. Send us an email anytime — we’d love to hear from you.